MOBILE TICKETING FAQ

MOBILE TICKETING FAQ

How do I access mobile tickets?

If you are a Chargers Season Ticket Member, you can manage your tickets using your mobile device by logging on to the My Chargers Account or by using the My Account Manager feature in the Chargers app. You can download the app on your iPhone here or on your Android here. Once logged on to your account, select the event you would like to manage, and then click “View Barcode” to display your ticket which will be scanned for entry into ROKiT Field at Dignity Health Sports Park.

What type of phone or mobile device do I need to use mobile tickets?

Any smartphone or mobile device that has internet capabilities and can access the Account Manager can be used to access mobile tickets.

Can I forward tickets to friends on their mobile?

Yes. Mobile tickets can be transferred to friends or family by first logging on to your Account Manager and following the full transfer instructions available here. Recipients of tickets will be required to log into their My Chargers Account, or create an account of their own to access their tickets. Once recipients receive their tickets on their account, they can use the Chargers app to access their tickets and enter ROKiT Field at Dignity Health Sports Park. Please note that, as part of our ticket policy, mobile tickets may only be transferred or forwarded electronically through the Chargers Account Manager. Mobile tickets cannot be transferred as a PDF using any other form of delivery and neither PDF printouts nor on-screen PDF tickets will be allowed for entrance into the game. Pursuant to our ticket policy, the Chargers reserve all rights on the mechanisms or format of ticket delivery or use, including the use of a mobile-only platform. If tickets are not accepted by the start of the event they will return to the sender.

I was just sent tickets. How do I accept the ticket transfer?

Recipients of tickets will be required to log into their My Chargers Account, or create an account of their own to access their tickets. Once recipients receive their tickets on their account, they can use the Chargers app to access their tickets and enter ROKiT Field at Dignity Health Sports Park. You can now manage your tickets using your mobile device by logging on to the My Chargers Account or by using the My Account Manager feature in the Chargers app. You can download the app on your iPhone here or on your Android here. Once logged on to your account, select the event you would like to manage, and then click “View Barcode” to display your ticket which will be scanned for entry into ROKiT Field at Dignity Health Sports Park. For full instructions on how to access mobile tickets, please click here. Please be advised, if tickets are not accepted by the start of the event they will return to the sender.

I was just transferred tickets. However, I want to send each person in my group their own ticket. Can a ticket be forwarded more than once?

Yes. Mobile tickets can be transferred more than once. Please note, as part of our ticket policy, mobile tickets may only be transferred or forwarded electronically through the Chargers Account Manager. Mobile tickets cannot be transferred as a PDF using any other form of delivery and neither PDF printouts nor on-screen PDF tickets will be allowed for entrance into the game. Pursuant to our ticket policy, the Chargers reserve all rights on the mechanisms or format of ticket delivery or use, including the use of a mobile-only platform. If tickets are not accepted by the start of the event they will return to the sender.

I sent my tickets to the wrong person. Can I cancel a ticket transfer, or can the tickets be sent back to me?

Yes, if the ticket transfer has not been accepted by the recipient than the sender can cancel the transfer through their Chargers account. If the transfer is accepted the recipient can send the tickets back to the sender through their Chargers account. If tickets are not accepted by the start of the event they will return to the sender.

Having trouble accessing my mobile tickets. What do I do?

If you have any trouble with your tickets please dial 1 877-CHARGERS to speak with a Chargers representative, or visit the Chargers Ticket Windows on gameday at the Northwest Box Office at ROKiT Field at Dignity Health Sports Park. Make sure to bring valid photo ID in order to verify your account.

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