Q: Can I add seats during the event?
A: No. Please contact an Account Executive if you are interested in adding additional seats.
Q: Am I able to upgrade only a portion of my season ticket locations?
A: You MUST upgrade or relocated all your season tickets, not just a portion of season ticket location.
Q: Can I relocate to an ADA Relocation?
A: Contact your Account Executive to go over the ADA Relocation Process.
Q: I have 2 cards on file for my payment plan, can I do a split payment?
A: Yes
Q: I can't make my appointment time, can I reschedule?
A: No, you can log in at the start of your appointment through the end of your appointment window. If you have additional questions, please contact your Account Executive.
Q: Can I log back into the system after I relocated my seats?
A: Once you relocate your seats you WILL NOT be eligible for another relocation
Q: Does my payment plan carry over when I relocate my season tickets?
A: You will remain on the same payment plan that you are currently on. You will have the option to Pay-in-Full.
Q: If I relocate my seats and change my mind, can I have my old location back?
A: Season Ticket Members will have 5 days to sign their relocation agreement, if not signed, they will revert back to their original seat location (for Founding Members only).
Q: Once I add new seats to my cart, are they guaranteed?
A: No. You will be given a time limit to complete the checkout process. Your seats are only guaranteed if you complete the checkout process and your relocation agreement is finalized (for Founding Members only).
Q: Will parking be available during this event?
A: No. Parking information will be released at a later date.
Q: Do I have to relocate or upgrade my seat location?
A: No, you are able to keep your current seat location.
Q: I don't have a laptop or desktop computer, can I relocate my seats over the phone with my AE?
A: Members must relocate their seats through their Account Manager. We encourage using a desktop or laptop computer or a mobile web browser.
Q: I can't log into the event; can a friend or family member log in for me?
A: We encourage you to attend the event, however if you are sending a proxy note that you will be responsible for signing your Relocation Agreement and any costs incurred in upgrading your location(s) (for Founding Members only).
Q: Will I be able to upgrade or relocate my seats after the event?
A: No, you will only be able to upgrade or relocate during your appointment date and time.
Q: Can I relocate through the Chargers App or in person?
A: No, the Virtual Select-a-Seat relocation event is held virtually through your Chargers Account Manager. We encourage you to use a desktop, laptop, or mobile web browser.
Q: Can I relocate to sit with a group of my family or friends?
A: You are able to relocate during your appointment date and time, we encourage you to connect with the people you'd like to sit to view available inventory.
Q: What is the max number of seats you can upgrade?
A: You are only allowed to upgrade the current number of seats on your account.
Q: Can I log in before my appointment time?
A: No, but you can log in any time after through the end of your appointment time. Please refer to your email that includes your Select-a-Seat details.
Q: Can I use my DISCOVER Card to pay for my Season Tickets?
A: No, but we do accept VISA, Mastercard, and American Express
Q: Can I relocate my seats if my account is delinquent?
A: No, all members must be current on their account to qualify for relocation or upgrade.
