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Sat., Apr. 04, 2015 9:00 AM PDT
Sun., Jul. 19, 2015 7:30 AM PDT
Tue., Nov. 24, 2015 10:00 AM PST
A TO Z FAN GUIDE
Welcome to Qualcomm Stadium and the home of your San Diego Chargers. Our A to Z Fan Guide is designed to help make your experience on game day the best it can be. You can download our complete guide below.
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STADIUM LOCATIONS & POLICIES
ALCOHOL POLICY: Alcohol sales begin from the time the gates open and continue until the end of the third quarter. An individual must be 21 years of age to buy alcoholic beverages and proof of age is required. Everyone, regardless of age, must present a valid ID for each alcohol purchase.
There is a two-drink limit per order until the start of the third quarter. After the start of the third quarter, there is a one-drink limit per order until the end of the third quarter. No alcohol will be sold in the fourth quarter of any game. During the Chargers-Raiders game on December 22, 2013 there is a one-drink limit per transaction and all alcohol sales will be eliminated following halftime.
ATM MACHINES: Located at Field Level Section 21, Plaza Level at Gate D and Gate F, at Club Level Sections 15 and 27, View Level Section 20 and outside the stadium at Gate A.
BANNERS: The Chargers encourage fans to create signs to show their support for the team. Banners must be related to the game, in good taste, must not obstruct the view of other fans or interfere with stadium structures and signs. Generally, banners should not be larger than three feet by three feet.
CAMERAS & VIDEO RECORDING DEVICES: Fans are permitted to bring cameras and video recorders into the stadium, provided they are intended for personal use only, do not interfere with other fans’ view of the game and recorded material does not appear on the internet. The taping of game footage is prohibited. Fans are not permitted to stand in aisles or obstruct others from viewing the game while taking pictures. Tripods, camera stands, and cameras with a telephoto lens longer than 6 inches (detachable or non-detachable) will not be permitted into the stadium.
CARRY-IN ITEMS: To enhance public safety and significantly expedite entry into the stadium, the NFL strongly encourages fans to not bring any type of bags. Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12” , a one-gallon (maximum) clear slider storage bag, and small clutch bags, approximately the size of a hand and not exceeding 4.5” x 6.5” are allowed. Food and factory-sealed plastic bottled water, 17 oz. or less (limit two per person) are allowed into the stadium. All items are subject to search and may not be admitted.
CHARGERS TEAM STORE: The Chargers Team Store is located at Qualcomm Stadium, Gate G and is open year-round from 10:00 am to 6:00 pm (between February and August it is closed on Sundays). On game days, a game ticket is required to enter. The Team Store closes one hour after the game ends. Contact the Chargers Team Store at (619) 641-6053
CHILDREN: Anyone over 36 inches in height or children over two years of age require a game ticket.
CODE OF CONDUCT: The Chargers are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion.
Fans who demonstrate inappropriate and disruptive behavior, including the following, are subject to ejection and season ticket holders risk losing their season ticket account and/or parking privileges for:
- Excessive consumption of alcohol
- Obscene, offensive or abusive language or actions
- Fighting, or otherwise dangerous, abusive or profane behavior
- Unruly or inconsiderate behavior
- Indecent exposure or undressing
- Wearing obscene or indecent clothing
- Smoking, inside the stadium
- Scalping or other improper resale of tickets
- Interfering with security procedures
- Interfering with the progress of the game, going onto the field or throwing any object onto the field or on the stadium premises
- Any action warranting eviction and/or confiscation of game tickets by SDPD or stadium security
Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Even if season ticket holders give away or sell their tickets to a game, the account holder is accountable for the actions of those using the tickets. Accounts can be forfeited partially or entirely for violations of the Code of Conduct.
Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests will be subject to ejection without refund and potential loss of ticket privileges for future games for violations of the Code of Conduct.
As per NFL policy, fans who violate our Fan Code of Conduct may be required to complete the NFL four-hour online Fan Conduct Class. Fans may be prohibited from attending future Chargers games at Qualcomm Stadium until they have completed the Fan Conduct Class and produced the Class Certificate of Completion.
DESIGNATED DRIVER BOOTH: The Chargers, California Highway Patrol, Centerplate & Anheuser-Busch promote responsible behavior by designating a sober driver at booths located in the Power Party in section F2 of the parking lot and on the Plaza Level near Elevators 1, 2, 4, Stair P and View 25. A coupon for a discount All-You-Can-Drink-soda, a free non-alcoholic beverage or free bottle of water will be provided to designated drivers through the first quarter.
ENTRANCE PROCEDURES: For your safety, all persons and their belongings entering the stadium are subject to screening procedures by uniformed security personnel. To aid this process, please remove all metal items from your pockets, including cell phones and keys. The NFL strongly encourages fans to not bring any type of bags. If you do so, please limit the number of carried items. Items may be placed in a clear plastic, vinyl or PVC bag that does not exceed 12” x 6” x 12” , a one-gallon (maximum) clear slider storage bag, and small clutch bags, approximately the size of a hand and not exceeding 4.5” x 6.5”.
ENTRY GATES: There are 11 accessible entrance gates for all guests entering the stadium. Gates A, C, D, E, F, G, J, L, O1, O2 and P open 90 minutes prior to kickoff. Exclusive entrances for Luxury Suite and Club Seat members are located at Gates B and H and open three hours prior to kickoff.
EXIT GATES: All gates open for exit by the start of teh 4th quarter. Fans wishing to leave the game before the fourth quarter may exit through doors at Gates D, F, H and P. After leaving, there is no re-entry into the stadium.
EVACUATION PROCEDURES: In the case of an emergency, you may be asked to calmly exit the stadium. Please follow the instructions for your seating area.
- FIELD LEVEL Sections 0-11 and 31-42, use the stairs in the back of your section to reach the concourse. Turn left or right and walk up the stairs to the Plaza Level. Exit through the nearest gate to the parking lot.
- FIELD LEVEL Sections 12-20, 43-45, 56-58 and the PLAZA LEVEL, walk up the stairs to the concourse and exit through the nearest gate to the parking lot.
- CLUB LEVEL and LOGE LEVEL Sections 45-49 and 54-58, walk down the stairs to the concourse. Turn left or right to the nearest ramp down to the Plaza Level and exit through the nearest gate to the parking lot.
- SUITES on the LOGE or PRESS LEVELS, exit through the door to the concourse and go down the ramp to the Plaza Level. Exit through the nearest gate to the parking lot.
- PRESS LEVEL, VIEW LEVEL or LOGE LEVEL Sections 15-27, exit into the concourse and turn left or right to the nearest ramp. Go down to the Plaza Level and exit through the nearest gate to the parking lot.
FAMILY PARKING: This parking area is ideal for families and friends who choose to tailgate without alcohol. Alcoholic beverages are prohibited. Permits can be purchased in advance, on a seasonal basis, for only $20 per game.
FAMILY SECTION: The Chargers have dedicated View Level Sections 54-58, Rows 5-26 to the enjoyment of families. Alcohol and abusive language are not allowed in this area.
FAMILY RESTROOMS: Single-stall restrooms are located at Loge 49 and Loge 54 and are accessible from Elevator 5 or 6.
FIRST AID: The First Aid office is located on the Plaza Level between Gates F and G. An additional aid station is located on the Plaza Level at Gate N.
GIFT SHOPS: In addition to the Chargers Team Stores at Gate G and Gate B, smaller gift shops are located at Field Level Section 28, Plaza Level Sections 5, 12, 38, 46, and 57, Club Level Sections 4, 18, and 38, and View Level Section 13, 28, and 35. They carry novelty items, apparel, NFL merchandise, sun care products, and batteries.
HOTLINE: Security personnel and Chargers representatives are available during the game to report fan conduct or security issues or to answer any questions you may have. Call (619) 641-5151. Or download the free GuestAssist app for your iPhone or Android device.
KIDS ID BRACELETS: ID bracelets that can be marked with seat locations are available at any Guest Services location.
LOST & FOUND: Located at the Guest Services office on the Plaza Level between Gates F and G. After the game, please contact Stadium Security at (619) 641-3150.
NO RE-ENTRY: For your safety and the safety of others, fans leaving the stadium before or during games will not be allowed re-admittance.
PARKING: We strongly encourage fans to arrive at least two hours before game time and to carpool. The stadium parking lot opens four hours prior to kickoff. Vehicles with pre-purchased parking permits can enter the parking lot five hours prior to kickoff. For advance purchase, please call (619) 281-PARK. The parking lot can be expected to reach capacity and close 90 minutes before kickoff. The lot closes two hours after the conclusion of the game.
PORTA-POTTY: Qualcomm Stadium is responsible for providing porta-potty restrooms throughout the stadium parking lot for stadium events. Porta-potty restrooms are located at the base of light poles and at the end of fingerwalk areas. The stadium does not allow private rental of porta-potty restrooms for events without prior approval by the stadium manager’s office.
PROHIBITED ITEMS: To enhance public safety and significantly expedite entry into the stadium, the NFL strongly encourages fans to not bring any type of bags.
Prohibited items include, but are not limited to: weapons of any kind, bottles, cans, coolers, purses larger than a clutch bag, briefcases, backpacks, fanny packs, cinch bags, seat cushions, luggage, computer bags and camera bags or any bag larger than the permissible size. Food and factory-sealed plastic bottled water, 17 oz. or less (limit two per person) are allowed into the stadium. All items are subject to search and may not be admitted. Any object that can be considered or used as a weapon is not allowed inside the stadium. Objects with sharp edges or tips, including all metal and hard plastic costume accessories, are not allowed inside the stadium. Helmets and plastic head wear are allowed providing the item does not resemble the definitions above.
Other items that are prohibited from entering the stadium include, but are not limited to:
- Bags that exceed 12”x6“x12” and are not transparent
- Balloons, beachballs, inflatable objects
- Beverage containers, sport bottles, spray bottles
- Boomerangs, Frisbees, sports balls
- Chains, sticks
- Fireworks, flammable objects
- Guns, knives, any item used as or considered a weapon
- Laser pointers, stun guns, water guns
- Lawn furniture
- Mace, pepper spray
- Musical instruments, noise making devices,(megaphones less than 12” are ok)
- Roller blades, scooters, skates
- Seat cushions with pocket
RECYCLING: Qualcomm Stadium, in partnership with the Urban Corps of San Diego, recycles over 80,000 pounds of aluminum cans, glass and plastic bottles. That is more than 250,000 bottles and cans diverted from landfills. You will also find recycling bins under most light poles in the parking lot and near entrance gates. The Urban Corps San Diego also operates two buyback centers in the stadium parking lot.
SECURITY: The Security Office is located on the Plaza Level at Gate A.
SERVICES FOR FANS WITH DISABILITIES: An Accessible Guide to Qualcomm Stadium is available at all Guest Services locations. A limited number of free parking spaces are available for fans with valid accessible placards or license plates. Wheelchair, companion, semi-ambulatory and transfer seating is available. Contact the Chargers Ticket Office at 888-263-0006 for more information. For the hearing impaired call 619-641-3171(TTY). Assistive Listening Devices (ALD) are available at the stadium Security Office at Gate A. If requested, Guest Services will provide assistance for persons who have difficulty accessing their seat.
SHUTTLE SERVICE: Super Shuttle, Qualcomm Stadium and the Chargers operate free courtesy shuttles throughout the parking lot before and after the game. For assistance contact Guest Services at Gate F or call the Chargers gameday hotline at (619) 641-5151. Shuttles are accessible for fans with disabilities.
SMOKING: Smoking is prohibited inside all areas of Qualcomm Stadium.
TAILGATING: Tailgating is allowed in your parking space only. SDMC 59.0502(a)(6). Designated Tailgate Areas can be reserved by calling Ace Parking at (619) 285-9392. Any tailgate which provides catered food service or furnishes a keg must provide proof of liability insurance and obtain a permit from the stadium. SDMC 59.0502(a)(10). Contact the Special Events Coordinator at (619) 641-3107.
TAXIS: Taxis and hired coaches pick-up and drop-off outside the main gate of the stadium, located on San Diego Mission Rd., fifty-yards east of the Main Gate. For pick-up, fans should walk north from Gate B to the Main Gate and cross to San Diego Mission Rd. For assistance contact Guest Services Gate F.
TICKETS: The Chargers Ticket Office is located at Gate D. Advance ticket windows located at Window C are open Monday through Friday from 8:00 a.m. – 5:00 p.m. and on Saturdays, prior to a home game, from 10:00 a.m. to 4:00 p.m. On game day, ticket windows open four hours prior to kickoff and stay open until 1 hour after the game ends. Advance ticket locations are also inside the stadium at Gate F and at Club Level Concierge desks. For Luxury Seating, season and group ticket information, call 1-877-CHARGERS. For single game tickets, call (800) 745-3000. For accessible seating information, call (888) 263-0006. For the hearing impaired call (619) 641-3171 (TTY).
WILL-CALL: Will-Call is located at Ticket Window C and opens four hours prior to kickoff on game day. You must present a picture ID to pick up tickets. Luxury Seating will-call is located at Window A and opens four hours prior to kickoff.